Shipping & Delivery Policy

Effective Date: October 22, 2025
Website: https://rotheme.com
Entity: RoTheme (“we”, “our”, or “us”)

1. Overview

Thank you for shopping with RoTheme.
All our products are digital downloads, meaning no physical items are shipped.

This Shipping & Delivery Policy explains how we deliver our digital goods and how customers can access their purchases securely.

2. Digital Product Delivery

Once your payment has been successfully processed, the product will be:

Available for instant download through your RoTheme account dashboard, or
Delivered via email to the address provided during checkout.

Delivery is usually instant or within a few minutes after successful payment confirmation.

If you do not receive your download link within 1 hour, please check your spam or junk mail folder.
If you still can’t find it, contact our support team at yug.webdev@gmail.com with your order details.

3. Delivery Timeframes

Automatic Delivery: Instant after payment confirmation.
Manual Delivery (if required): Within 24 hours, in rare cases such as payment verification or technical delay.
Custom Development Services: Delivery time will be mentioned in your service agreement or project confirmation email.

We do not deliver products via postal mail or physical shipment.

4. Order Confirmation

After you place an order, you will receive:

An order confirmation email containing your purchase details.
A download link (if applicable).
An optional invoice email for record keeping.

Please make sure that your email address is entered correctly during checkout to avoid delivery issues.

5. Failed or Delayed Delivery

In rare cases, your order may be delayed or fail due to:

Payment gateway verification delay.
Incorrect email address provided at checkout.
Server or technical issue during the delivery process.
Internet connectivity problems at your end.

If any of these occur, contact us immediately. We will verify your order and provide access manually within 24–48 hours.

6. Download Access Period

Products purchased from RoTheme remain accessible through your account dashboard as long as the product remains listed on our website.
You are advised to download and store your product immediately after purchase for backup.
RoTheme is not responsible for download links that expire due to server changes, discontinued products, or account deletion.

7. Custom Orders and Services

For custom theme development, design services, or scripting work, delivery timeframes are communicated directly via email or contract.

All digital deliverables are shared electronically through:

Email attachments
Google Drive / Dropbox links
Private client dashboards

Estimated delivery schedules depend on project complexity and workload.

8. No Physical Shipping

RoTheme does not sell or ship any physical items.
All purchases are fulfilled digitally only.

If any website claims to sell “RoTheme” products in physical format, it is not authorized by us.

9. Contact Information

For help with order delivery or download access, contact us via:

📧 Email: yug.webdev@gmail.com
📞 Phone / WhatsApp: +91 96657 74444
🏢 Address:
3A, Kirtiyog,
Ganesh Datta Society,
Sahakar Nagar No. 1,
Pune, Maharashtra, India

10. Policy Updates

RoTheme reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.

✅ Legal Compliance:
This Shipping Policy complies with:

Consumer Protection (E-Commerce) Rules, 2020 – India
Information Technology Act, 2000 – India
EU & International Digital Product Guidelines

RoTheme — Digital Themes, Designs & Web Solutions for Ragnarok Online
🌐 https://rotheme.com